Urgent and direct courier services
Most courier work doesn’t need to be urgent. The jobs that genuinely do need different handling — and the cost reflects the disruption it causes to everything else.
Our urgent and direct services are for the jobs where timing actually matters.
Urgent isn’t the same as direct
These two get used interchangeably across the industry, which is part of why pricing in courier work is sometimes confused. They’re different services, and they cost different amounts.
Urgent is priority same-day courier work. The job moves ahead of the standard queue, but the driver may handle other deliveries on the same trip if they fit. Used when timing is tighter than standard but doesn’t require a dedicated vehicle.
Direct is a vehicle and driver assigned solely to your job, going straight from pickup to drop-off with nothing in between. Used when timing is critical and any other approach won’t meet it.
The difference matters because the cost difference is real. Direct work disrupts the day’s planning more than urgent work does, and the price reflects that.
When urgent is the right service
Urgent works for jobs where timing is meaningful but not absolute — a customer deadline that’s tighter than usual, a part that needs to reach a technician this afternoon, a document that has to arrive before the day ends.
Most of these jobs can be handled within a priority same-day window without dedicating a vehicle entirely to them.
When direct is the right service
Direct is for jobs where the delivery has to happen on a specific timeline that can’t be met any other way. The vehicle goes straight to pickup, then straight to drop-off. Nothing else slots in.
That’s a more expensive service to provide, because it means a driver isn’t available for any other work for the duration of the job. The price reflects that, and it should.
When standard is enough
Most jobs don’t need urgent or direct. If a delivery can be handled within the day’s normal flow, standard is the right service — it’s cheaper, and there’s no benefit to paying for priority you don’t need.
Part of what we do is help you classify the work properly. A regular customer with a clear sense of what each service does will use them where they make sense, and not pay for priority that the job doesn’t actually require.
Better suited to account customers
Urgent and direct work is easier when we already know your business. We can call from the road if there’s a question, find the right contact at delivery, and handle the unexpected without needing a full briefing.
For one-off urgent jobs from new customers, there are operators set up specifically for that work. For regular customers who occasionally need urgent or direct service, we’re usually a better fit.