A lot of courier work is reactive — last-minute, unplanned, and handled by whoever picks up the phone first. That works for one-off jobs. It doesn’t work for businesses that need delivery support as a regular part of their operation.
We’re set up for the second kind. Our service is shaped around businesses with ongoing delivery needs — work we can plan for, prioritise sensibly, and price honestly.
We start by understanding the work
Before we take on regular courier work, we want to understand what we’re actually being asked to do — what’s being delivered, where it’s going, how often, and what timing genuinely matters. Some jobs only look urgent because nothing was planned. Others are quietly critical and end up being treated as routine until something goes wrong.
Getting that picture right is what lets us shape the right service around it, rather than guessing and hoping.
Permanent runs are the foundation
Most of our long-running accounts sit on permanent runs. A permanent run is just a regular courier arrangement that fits around your business — daily, weekly, several times a week, or whatever cadence the work requires.
For businesses with predictable delivery patterns, this is almost always the most reliable way to work. The same drivers learn your sites and contacts. The route gets refined over time. Your team stops having to explain the same thing every booking.
It also means that when something does go outside the run — an extra delivery, an urgent collection, a job that doesn’t fit the usual pattern — we already understand enough about your operation to handle it sensibly.
Service levels for everything else
Not every job belongs on a permanent run. We use three service levels for same-day work that sits outside the regular pattern.
Standard is for jobs that can be planned into the day’s workflow. The job needs to move reliably, but it doesn’t need to jump the queue or pull a driver off something else. Most ad hoc same-day work is standard.
Urgent is for priority work — jobs that need to move ahead of the standard queue, but don’t require a vehicle dedicated entirely to the delivery. Used when timing is tighter than standard allows.
Direct is for jobs that need a driver and vehicle assigned solely to that delivery, going straight from pickup to drop-off with nothing in between. Used when timing is critical and any other approach won’t meet it.
These three are different services, and they’re priced differently. The reason is practical: the more a job disrupts the rest of the day’s work, the more it costs to deliver. Pricing that reflects this is the only way to keep the routine work reliable for everyone else.
When the work is bigger
If you need a one-tonne van, a taxi truck, palletised freight, or regional and interstate work, we coordinate it through our sister brand Intime. Same dispatch team, same ownership, the right vehicle for the job.
For occasional larger work that comes up alongside regular courier needs, we’ll usually handle the coordination ourselves so you have one point of contact. For freight-led businesses where most of the work is bigger vehicles, you’re better off dealing with Intime directly.
Who we work best with
Our service is set up for Melbourne businesses with ongoing delivery needs, and the way we work suits some customers better than others.
We’re a good fit if your delivery work is regular or repeating, you’d rather have one provider who learns your operation than three you’re constantly chasing, and you understand that priority service costs more than standard service.
We’re not a good fit if you only need the occasional one-off delivery, you’re price-shopping every individual job, or you need most of your work done after-hours at standard rates.
Honest pricing and a clear service structure are how we keep the work reliable for the customers who depend on it. If that’s the kind of arrangement you’re looking for, we should talk.