Frequently Asked Questions

We can, but it’s not what we’re set up for. Our service is shaped around businesses with ongoing delivery needs — accounts, permanent runs, regular same-day work. If you need a single delivery and price is the main factor, there are operators who’ll handle that more cheaply than we can.

Melbourne businesses with regular or operationally important courier needs. That covers a wide range of industries — industrial suppliers, IT and technical services, healthcare-adjacent suppliers, construction and trade, multi-site organisations, wholesalers — but the common thread isn’t the industry. It’s whether the courier work is part of how the operation actually runs.

Usually not, and we don’t try to be. Our pricing reflects what each service actually costs to deliver — standard, urgent and direct are priced differently because they take different amounts of work. After-hours is priced as after-hours. Nothing’s hidden in the rate or invented at invoice time.

For one-off jobs where price is the only factor, that’s not always the cheapest answer. For regular work where consistency matters, it usually works out better than chasing the cheapest quote on every booking.

Standard is planned same-day work, dispatched in normal queue order.

Urgent is priority same-day work that needs to jump the queue, but the driver may handle other deliveries on the same trip if they fit.

Direct is a driver and vehicle assigned to your job and nothing else, going straight from pickup to drop-off.

They’re separate services because they involve different levels of disruption to the day’s work, and they’re priced accordingly.

Urgent is the right call when the job needs to move ahead of the standard queue — tighter timing, an operational consequence if it’s late, or a deadline that standard same-day won’t reliably meet. If the job can sit in the normal flow of the day, standard is fine and cheaper.

Direct is for jobs that need a vehicle to themselves — pickup straight to drop-off, no other stops. Used when timing is critical and any other approach won’t meet it.

Most jobs that feel urgent don’t actually need direct. The honest test is: would the delivery be acceptable if the driver did one or two other stops along the way? If yes, urgent is enough.

Yes, and they’re one of our core services. A permanent run is a regular delivery arrangement that fits around your business — daily, weekly, several times a week, or whatever cadence the work needs. Most of our long-running accounts sit on permanent runs.

If you’re booking similar courier work most days or most weeks, if your team spends time chasing or coordinating deliveries that should just happen, or if your current courier setup feels inconsistent, a permanent run is usually worth a conversation. We can normally tell from a short discussion whether your work fits one.

A directly-employed driver can be the right answer if the vehicle is genuinely full all day, the work is predictable, and you’ve got cover lined up for sick days, leave, and the times the vehicle is off the road.

Where it gets harder is when the work is regular but variable. The wage is only part of the cost — there’s also the vehicle, fuel, insurance, maintenance, leave cover, and the management time of actually running it. A permanent run with us is a way to get the regular service without taking on the rest of it.

Yes. Some customers use us to replace that work entirely. Others use us as overflow when the regular driver is unavailable, the volume spikes, or the job needs a different vehicle. Worth a conversation either way.

Yes, where the work suits an account relationship. Overflow, urgent jobs, direct deliveries, holiday cover — all reasonable use cases. The arrangement works better when we know your business and sites already, so most overflow customers end up with a small standing account rather than booking each job as a stranger.

For regular account customers, yes — we coordinate larger vehicle work through our sister brand Intime. Same dispatch team, same ownership. For freight-led work where most of what you need is bigger vehicles, you’re better off dealing with Intime directly.

Occasionally, where it suits both sides. Our main operating model is business hours, and after-hours work needs to be priced and arranged properly rather than treated as a standard booking. If after-hours is a regular requirement, that’s a conversation rather than something to set up on the fly.

Our core service is Melbourne courier work. For account customers, we can usually coordinate regional or interstate jobs when they come up. If most of what you need is regional or freight-based, we’ll point you to the right part of the group.

Sort of. The honest answer is that it depends on the service level. Standard same-day has a window, not a fixed time. If you need delivery by a specific time, that’s usually an urgent or direct job — and we’d rather book it correctly than promise a result under the wrong service level.

We try, particularly for account customers we know. But last-minute work is harder to handle well, and if it’s a regular pattern it usually means something else needs adjusting — a permanent run, a scheduled pickup, or an agreed priority process. Worth raising rather than living with it.

The basics: pickup and delivery addresses, contacts at both ends, what’s being moved, rough size and weight, when it needs to happen, and which service level (standard, urgent, direct). Anything unusual about the sites — parking, access, after-hours arrangements, who to ask for — saves time on the day.

For regular customers, we learn the routine ones over time so you don’t have to re-explain them every booking.

Through the Open an Account page. We’ll review what you send through and call to talk it over before setting anything up. The form doesn’t commit you to anything — it’s the start of a conversation, not a contract.